HealthInnovations

I purchased these hearing aids in 2019 and was told that if they were lost or damaged they would be replaced once in two year period. one of them quit working and I lost the other one.

When I called customer service they said I did not purchase a protection plan. I thought they came with a two year warranty.

My complaints to United Healthcare about the inferior quality and technician provided be Hi Health innovations have gone unheard by United Healthcare.

time $$ for nothing but crap.. Casing if scratching off cant hear after several time HATE THEM WORST ONE I HAVE EVERY GOT SAD WHEN U NEED THEM

don't kno to contact them???

don't kno amount due and purchase???

I have been trying to get an appointment for my mother for over 7 months. I make an appointment, get a confirmation email, then as it gets close to the appointment day, they cal to reschedule.

One time they simply weren't there. We took a cab as parking downtown is hard to find and mom can't walk far. When we got there, after an incredible amount of effort on mom's part, we were told that the hearing aide person wasn't in the office (shared space office) that day. It cost $40 for the round trip cab fare and took mom a few days to recover.

Had rescheduled for this Thursday.

Sure enough, they called today (Tuesday) and said we would have to reschedule. If there were any other options mom could afford I would never talk to this company again!

I sent in a review months ago I cancelled the policies on October 30,2018. I am still receiving bills from urgent cares and clinics that I took my daughter too.

If you read ALL of the policy documents them don’t forget all the exclusions. For my adult son and his daughter we paid approximately $5,000 in premiums for 10 months and the company actually paid less than $200.

Most of these plans are not ACA approved to meet the requirements the government put in place. I would rather go without insurance and doctor appointments then get ripped off by these companies.

If you see a doctor for Instance a ‘mole’ on the face of a child- denied. So if you have to renew every 6 months then you pay a ‘fee’ on $125 for processing AND now that problem is pre-existing. Rip off company. Never again.

I contacted the company as referred on my UHC site. They set up an appointment with an audiologist. They called to reset to another date no problem. I arrived on time and the audiologist was there.

We discussed my problems with my wife chiming in. I took the hearing test which mirrored some I had last year.

She made recommendations from the 4 types offered, this was in the middle.

I paid for them, and 3 days later they arrived. i've had 2 phone calls to check on them and a couple emails with contact names and numbers.

So far I'm getting used to them and will get a tune up before the trial period ends.

We returned the companion microphone and were not told they would deduct a $69 restocking fee from the refund. The audiologist did not tell us and it was on the second bill of sale.

(there is one for each hearing aid)

The first bill of sale has circled the items she went over. No markings on the second bill of sale.

She should have told us, so the company should refund the $69 minus shipping charges.

I would not recommend them. They show no concern. They act as if they are doing you a favor, when it is part of your insurance coverage.

I broke my hearing aid six weeks ago. I called to find out what to do.

They said they would mail me a package to return the unit. Then

they said it could take up to 3-4 weeks to see if they could fix the unit.

At that time they would let me know if I needed a new unit.

To this day I have not received a package to return the unit.

How can a person with hearing problems wait months to solve a

problem like this. The other issue is that no one carries the batteries

including Batteries Plus which they could not get.

If this is customer service they should go out of business!

Nerve recommend this company.

Dan

Took my daughter to a doctor on 07/01/17 (One year ago). Ridiculous amount for 1st visit to see a PA for a child was $275.

Hii Innovations wanted the last 5 years of records (this was the 1st visit and not within the range they requested.) Still wanted the doctors office to send them a paper stating child had NEVER been seen during those times. They requested 5 years of records from doctor in AZ. You, the customer, have to do this. Hii will not request records.

So, over 1 year later after fighting with Hii I have been turned over to collections even though I paid my copay.

This is the worst company ever. I will search again and go with a reputable company i.e., Cigna, Aetna, Blue Cross etc.

I have paid in over $6,000 for a years premium and the company has paid out ZERO.

They will do everything in their legal power to get out of paying any claims. Representative that sells the policies was good but that's the best it gets.

My husband needs hearing aids and United Health care said to call I health renovations . They wanted the hearing tests to be sent to them.

They told my husband that the hearing aids need a new battery every week, plus they only last one year and we would have to pay the co-pay every year plus the expense of 52 batteries and new hearing aids every year. what the f?

I cannot believe UHC would deal with a company like this.

Even tho my husband's hearing is considered not good whatsoever, he refuses to be ripped off by this company. I would rather arrange payments with the ear doctor to get him the ones recommended for his hearing.

I bought my Hihealth innovations hearing aids in Atlanta, Ga . Was very satisfied for two years.

Needed to have them adjusted and one of the ear molds fixed. That’s when I found out the Atlanta office was closed and the nearest office was in Florida but they don’t take walk ins and customer service would not give out their phone number. The service person I talked with was not interested in my problem,rude and quick tempered and finally just hung up on me. Therefore, my reviews are good product at a great price as long as you don’t have too deal with customer service.

If I lived close to a location that still had a office, I would buy another pair with ease, the aids are that good.

But being from Atlanta with the nearest office 300 miles away, makes it impossible when you can’t even get a phone number. Fred, Covington, Ga.

I have enjoyed my hearing experience with hi Health innovations! Doing great! Purchased in Chula Vista.